Frequently Asked Questions
Find answers to frequently asked questions about MakeMyFlora's online flower delivery services in Delhi NCR. Get information on same-day delivery, midnight delivery, flower care, ordering, payments, cancellations, refunds, and more. We're here to make your flower gifting experience simple, fast, and hassle-free.
What is MakeMyFlora?
MakeMyFlora is an online florist and gift service that delivers fresh flowers, bouquets, plants, and curated gift combos across our service areas. We focus on fresh arrangements, timely delivery, and personalized notes.
Where do you deliver?
We deliver to cities like Delhi, Noida, Greater Noida, Gurgaon, Faridabad, Ghaziabad. Enter your pincode at checkout to confirm availability for your address.
How can I contact customer support?
Email: support@makemyflora.com, Phone/WhatsApp: (displayed on website), or use the live chat on the site. Support hours are shown on the Contact Us page.
How do I place an order?
Select a product, choose size/variation and add-ons (vase, card, chocolates), enter delivery details and message, pick a delivery date, then checkout and pay.
Can I schedule delivery for a future date?
Yes. At checkout choose your preferred delivery date. Same‑day delivery may be available in eligible locations if ordered before the cut-off time shown on the product page.
Can I add a personalized message?
Yes. Enter a message (character limit shown at checkout). You can also request handwriting-style notes as an add-on in supported locations.
Can I cancel or modify my order?
Orders can be modified or cancelled before they enter the packing stage. Log into your account or contact support with your order number as soon as possible. For same-day or already-dispatched orders cancellations may not be possible.
What are your delivery timeframes?
Standard: next-business-day or later (depending on location). Same-day: available for some cities when ordered before the same-day cut-off time. Exact options appear at checkout after you enter delivery details.
Do you offer same-day flower delivery?
Yes, we offer same-day flower delivery across Delhi NCR for orders placed before the daily cut-off time.
Is midnight flower delivery available?
Yes, we provide midnight flower delivery for birthdays, anniversaries, and special occasions in selected locations across Delhi NCR.
Do you deliver on Sundays and public holidays?
Delivery days depend on the city and local logistics. Selected products and locations offer weekend and holiday delivery—confirm at checkout.
What happens if the recipient is not available?
Delivery staff will follow the delivery instructions provided. If no safe drop location is available and we cannot reach the recipient, we’ll attempt contact and may reschedule or return the order. You’ll be notified with options.
Can you deliver to hospitals, offices, or hotels?
Delivery staff will follow the delivery instructions provided. If no safe drop location is available and we cannot reach the recipient, we’ll attempt contact and may reschedule or return the order. You’ll be notified with options.
Are the flowers fresh?
Yes. We source from trusted growers and prepare arrangements to maximize freshness. Each product page includes care tips to extend vase life.
Do flower images match what I receive?
We show representative images. We aim to match style, color palette, and flower types closely. Seasonal availability may require equivalent substitutions of similar value and appearance; we’ll never compromise on the bouquet’s overall look or value.
Do you offer allergy-safe or fragrance-free options?
Specify allergies in the order notes; we’ll recommend low-pollen varieties or plants where possible. Contact support for custom requests.
Do you sell plants and long-lasting gifts?
Yes. We offer potted plants, succulents, and gift combos designed for longer life.
Can I request a custom arrangement?
Yes. Use our Custom Orders form or contact our corporate/events team with details (budget, theme, colors, delivery dates). We’ll provide a quote and mock-up for approval.
Do you offer bulk or corporate orders?
Yes. We handle bulk orders for events, employee gifting, and client appreciation. Contact our corporate sales team for pricing, logistics, and invoice/payment terms.
Which cities do you deliver to?
We currently deliver fresh flowers across Delhi, Noida, Gurugram, Ghaziabad, Faridabad, and nearby NCR locations.
What payment methods do you accept?
Major credit/debit cards, net banking, UPI, and popular wallets. Cash on delivery may be available in selected locations—confirm at checkout.
Are prices inclusive of delivery charges and taxes?
Product pages display base price. Delivery fees and applicable taxes appear at checkout before payment.
How do promo codes work?
Enter promo codes at checkout. One promo code per order unless otherwise specified. Promo terms and expiry apply; some codes exclude sale or customized items.
Can I send a gift without showing prices?
Yes. Contact Us.
Will the recipient get an invoice?
Invoices are sent to the purchaser’s email by default. If the recipient needs an invoice, include instructions during checkout or contact support.
Why can’t I see delivery options or my pincode is not accepted?
Delivery availability depends on logistics coverage. If your pincode isn’t accepted, try a nearby address or contact support; we continuously expand coverage. Now we are deliver Delhi NCR only.
Do you offer free delivery?
Yes, free delivery is available on eligible orders based on the minimum order value and delivery location.
What if the bouquet arrives damaged or not as ordered?
If the order is damaged or incorrect, contact support immediately with photos and order details. We offer replacements, credit, or refunds after review based on our Refund Policy.
Do you offer a satisfaction guarantee?
We aim for 100% satisfaction. If there’s a valid issue, we’ll resolve it per our policy—typically through replacement, credit, or refund depending on the case.
How long until I receive a refund?
Refund timelines depend on the payment method and bank—typically 5–7 business days after approval. For wallet or site credit, it’s processed faster.
Do I need an account to order?
Yes, Creating an account saves addresses, order history, and speeds future checkout.
How is my personal information used?
We use your information to process orders, deliver products, and for transactional communications. We do not sell your data. See our Privacy Policy for details.
How do I update my details or unsubscribe from emails?
Log into your account to update profile info. Unsubscribe links are included in promotional emails; transactional emails cannot be unsubscribed.
I forgot my password. What now?
Use “Forgot Password” on the login page to reset via email or OTP.
Why Should You Choose Us?
Free Delivery Delhi NCR
Free Same day & Mid Night Delivery
Easy Customisations
Contact via Call or WhatsApp
Online Support 24/7
Online Support 24/7
100% Secure Payment
Trusted Gateway Partners